FAQ

Shipping Time Frames

Since every piece is custom made one by one, by hand, to each customers specific measurements, height and color requested, orders typically takes 7-14 Business days. plus 2-3 business days shipping time). Custom gowns are shipped in 3-4 weeks. Please see check product description for specific shipping times. 

 

International Shipping

Yes, we do international shipping frequently. International orders typically takes 7-14 business days depending on the current volume of orders, plus 6-10 days shipping. We ship ALL over the world for only $29. 

 

Measurements

How do I get my measurements?

It is VERY important you give us the correct measurements. Waist (measure the smallest part of your waist without sucking in) and hip (measure the fullest part of your hip/butt). Walmart, Jo Ann's and Michael's have measuring tapes available for $1. Alterations shops and local seamstresses can take your measurements for free as well. 

 

 

What payment methods do you accept?

We accept Credit or Debit Cards (Visa or MasterCard). We do not accept American Express.

 

​Can you make changes/customizations to one of your designs? 

Yes. All pieces are custom made so it is easy for us to make small customizations for free. Simply write the customizations you would like made in the "customization requests" field on the item you're ordering's page before adding it to your shopping cart. If we have any questions we will email you once the order is received. If the customization request is very complicated we will send you an invoice for the additional amount. But all simple customization requests are 100% free.

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​Can you make me a custom design that is not on the site? 

Yes. Please see the Custom Orders page to see details on custom orders. 

  

FREE Alterations

We offer 100% free alterations on all items. If a product does not fit for any reason we are more than happy to alter it so it will fit you. Please include a picture of you wearing the piece and a detailed description of alteration needed, so we can ensure it fits you perfectly. 

***Please note:

  • All garments must be returned unworn and unwashed within 14 days for alterations.
  • We only offer ONE time alterations and do not cover return shipping costs. 
  • For any further alterations after the first, there may be a labor charge. 
  • Please email pictures of yourself in the garment for alterations to Info@AishaAzizCollection or text 516-341-8041

 

Returns & Refunds

What is your Return Policy?

Since every piece is made custom for each individual customer's specific measurements and color requests, we can not offer refunds. We can do absolutely NO exchanges or refunds. However, we still want all customers to be happy with our services. we can only do 100% FREE alterations.

 

How do I track my package?

When item is shipped a tracking link will automatically be emailed to you immediately. If you have not received the tracking link and you are wanting an estimated shipment date please email Info@AishaAzizCollection.com put "track package" in subject line. Then provide us with your full name or order ID.

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What do I do, if I can not place an order on the website?

Email a picture of the product you'd like to order along with your phone number and measurements to Info@AishaAzizcollection.com We will email you an invoice manually.

 

Military Shipping

Yes, we ship to all US army international and US bases via USPS mail. 

 

​Technical Issues on Website

I'm having technical difficulties with the website?

Please email a description of the issue to info@AishaAzizCollection.com